At EDAM Group, delivering the best possible customer experience is fundamental to what we do. To demonstrate this commitment, we have introduced Net Promoter Score (NPS), a customer-loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.
We aim to rank among the best UK companies for customer service, and believe that to deliver at this level we must have an engaged workforce. To achieve this, we have given our teams a detailed understanding of what NPS is and how it can catalyse change. This enables us to perfect every aspect of the customer experience.
When you choose to work with EDAM, your customers become our customers too. We ensure they receive the best possible experience during what can be an uncertain time: the right support can make all the difference.