In the unfortunate event you are dissatisfied with the service EDAM Group has provided in respect of its claims management activities, our complaints procedure is detailed below.
An expression of dissatisfaction in relation to any of the services EDAM Group provides constitutes a complaint, whether this is oral or written.
EDAM Groupis committed to providing market-leading levels of customer service and takes any unhappiness of the services provided very seriously.
All complaints, regardless of their nature, will be acknowledged and dealt with in accordance with our complaints procedure.
If you have a complaint about any element of the EDAM Group service you can contact us by letter, telephone or email at:
New Acre House
t: 0845 8000 800
f: 0845 8000 900
EDAM Group is registered in England & Wales at New Acre House, Shentonfield Road, Manchester, M22 4RW. Company Registration Number: 06705617
EDAM Group is authorised and regulated by the Financial Conduct Authority (FCA No. 312942)
At EDAM Group we endeavour to settle all complaints at the earliest opportunity; aiming for a speedy resolution.
All investigations will be conducted by a senior person who is not directly involved in the matter, who will follow our internal guidelines aiming to settle within the target timescales.
The process will be as follows:-
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
If you are still not satisfied with our response to your complaint or it is not resolved within eight weeks you may wish to refer it to the Legal Ombudsman. Please note: the Legal Ombudsman will not deal with your complaint if made more than 6 months from the date of our final response.
PO Box 6804,
Tel: 0300 555 0333
If your complaint is about a financial services product, it may be more appropriate to refer to the Financial Ombudsman Service who will provide guidance as to whether they can assist.
The Financial Ombudsman Service,
Call: 0800 023 4 567