At EDAM Group we aim to deliver a seamless journey for your customers from accident to repair upholding your brand values every step of the way.

SERVICE DRIVEN

Being involved in a collision can be a stressful time. Increasingly, customers are contacting their vehicle manufacturer or servicing dealer directly for help and advice.

It’s the reason why EDAM has a branded accident aftercare solution for onward mobility and a seamless customer experience.

  • Our 24/7/365 service has the option to be delivered as a white label service.
  • Our exemplary customer experience delivers a market-leading Net Promoter Score.
  • Repairs are placed with your approved body shops to increase sales of parts and labour.
  • Credit repair enhances the body shop’s unit cost of repair.
  • 100% Original Equipment manufacturer parts and equipment fitted.
  • Vehicles recovered from the accident scene (if legally un-roadworthy).
  • Help with personal injury queries.
  • Ongoing field support for retail staff.
  • Out-of-pocket expenses recovered.
  • We’re a low litigation, insurer-friendly business that keeps frictional costs to a minimum.
  • You will be supplied with comprehensive management information.

For more information about how we can add value to your service contact us today.

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Find out more about the othermarkets we operate in:
NPS
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At EDAM Group, delivering the best possible customer experience is fundamental to what we do. To demonstrate this commitment, we have introduced NPS, a customer-loyalty metric that is universally recognised and widely adopted for assessing customer service excellence.
Our Fleet
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We own and operate a fleet of over 2,000 vehicles, with a wide variety of types and models. These include standard, prestige, sports, 4x4s, taxis and light commercial vehicle (LCV) marques.
Our Leadership Team
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Our leadership at EDAM comprises professionals with extensive experience in the sector who guide the business and nurture the teams to ensure we deliver the very best service to our business partners and their customers.