Harry has got stuck straight into his new apprenticeship role at EDAM and is loving every minute. Find out how you could benefit from the opportunity to get a qualification and learn on the job.

Complying with sector requirements and aligning with our business partners own high standards is an area which requires strong governance as Neil Garvin, EDAM’s Group Legal Counsel explains.

EDAMs end-to-end processes define our approach to ensuring that we operate with the highest level of integrity throughout the customers journey. Operations Director, Tanya Power explains why we are able to deliver market leading customer satisfaction whilst only ever providing service to those clients who have a genuine, evidenced need.

Fraud has been a high agenda item for many years and something which has tarnished the reputation of many credit hire organisations because of the sophisticated methods used by perpetrators. As a business we have zero tolerance to fraud and have put significant effort into ensuring we only ever deal with partners who present legitimate claims.

Having recently joined the business I’ve been getting to know how it ticks and what has been really refreshing for me is the way our people wholeheartedly live the business’ values. Quite often in an organisation values are used as a ‘smoke and mirrors’ exercise for marketing purposes, but I have learnt over the last few months how they are truly embedded in the DNA of how we operate.

As the UK’s market leading service provider of credit hire and post-accident services, we are pleased to announce that Simon Gallimore has been appointed as CEO. Simon joins from AIG UK where for the past 10 years he served as the UK Head of Liabilities and Motor Claims and over the past 15 months he served as the Interim Head of Claims for the UK.

Technology has progressed leaps and bounds over the last decade in so many different ways.  Some things we literally can’t live without. But there’s one that is not often spoken about which assists in road traffic accidents and vehicle theft.

A EDAM we are getting our people safely back to the office and keeping their mental health at the forefront of our decision making.

With teamwork being a critical part of success within a business, EDAM Group believe that there are multiple benefits for team members too.

There are four important benefits that you can gain by involving yourself in charity work and volunteering.

Understanding our customers is central to everything that we do and supports our relentless efforts to improve their experience through every touchpoint of their journey.

There has never been a more important time to be fit and healthy, and thankfully our government is allowing us to take exercise once a day to ensure the well-being of the nation during this challenging time. Cycling is one way to get some physical exercise, but did you know the many benefits it can bring?

Working at home is a new challenge that many of us are facing as we work our way through this unprecedented situation. Many of us will have done the odd day WFH, but not ever had to deal with days and weeks of a totally new way of working. A few tips here to help you along the way, some you may have heard before but give it a read, you never know you mind find a little nugget of gold that adds to the info you already have on this much debated and discussed subject!

We often refer to ourselves as the UKs Market Leading Service Provider so we thought we’d try and put this into a little bit of perspective for you.

While customers across the country have been preparing for the festive break, we have been ramping up our commitment to charity causes.

We have appointed two senior members to our team to help with our strategic development.

It has been another hugely successful year on the business front here at the EDAM Group and that hasn’t gone unnoticed on the national awards scene.

We are the UK’s specialist provider of credit hire and post-accident services, and we have launched an industry-first wellbeing initiative to encourage better mental health among our team.

Our valeter Sam shares his tips and tricks on how to valet a car like an EDAM pro.

This week we sent a group of nine employees to plant trees in the local area as part of our alliance with the Manchester City of Trees.

We had a great afternoon on Thursday gaining valuable insight into the current situation and the future for technology in claims.

Following on from what has been a positive year here at EDAM, we have been rewarded for our outstanding commitment to customer service.

EDAM Group has been ranked at number 50 in the Sunday Times BDO Profit Track 100

We have launched our company-wide ‘Minding EDAM’ wellbeing initiative to encourage better mental health among our team.

Here at EDAM Group, we are celebrating a milestone as we have worked in partnership with Scottish car dealer, John Clark Motor Group for 12 months.

An exciting opportunity has just become available at EDAM Group. We are expanding the team and looking for a candidate to fill the Internal Account Executive position.

Here at Edam Group, we have once again been recognised for our continued commitment to people, with a stellar two star accreditation from Best Companies.

After what has been another successful year here at Edam Group, we have launched a Claims Academy to coincide with the exceptional level of growth across the company. Focussing on developing the skills of new recruits in the operations department, the Claims Academy will ensure they can fit seamlessly into our team once their training programme has been completed.

In order to support the exceptional level of growth here at Edam Group, we have now opened a new vehicle depot in Falkirk to strengthen our national network coverage.

Here at Edam Group, we are proud to announce that our continued commitment to customer service has been rewarded, with a category win at the 2018 UK Customer Experience Awards. Thanks to the efforts of all those involved to shape the business around a commitment to excellent customer service, we were the overall winner in the ‘Best Customer Experience Training – Programme/Project’ category.

Here at EDAM Group, we have put in place a plan for our team to adapt the way they work for a prioritised, co-ordinated and aligned approach. The new ‘2020 Vision’ aims to enhance our culture, deliver a more efficient service, and to improve the business partner and customer experience.