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How important is the human element in creating a seamless and effective customer journey? Has technology eclipsed personal contact?

As a post-accident services business, many enquiries we deal with are made at a highly stressful time for the customer. They could fear anything from prolonged time off the road, damage repair costs, or a loss of no-claims bonus. The last thing a driver needs is an emotionless, automated response with no sign of empathy. We aim to make the end-to-end process effortless for the customer, with the assurance that we will always act with integrity.

A Night On The Streets

On December 17th three members of the team from the EDAM Group took to the streets of Manchester, to raise awareness of Homelessness in the UK supported by the Charity Depal UK. For many of us Homelessness is unimaginable, so the prospect of sleeping rough on a Friday Night in central Manchester was going to definitely test them.

EDAM: A vibrant, supportive culture supporting personal growth and development

At EDAM we pride ourselves on providing a great place to work, it’s something that dates back to when the founders started the business so we’ve invested time and energy making sure the culture is fantastic. And on the back of that we provide great jobs, careers and offer some great initiatives to help you progress down your chosen route.

Openness & Honesty: The Way Forward

EDAM are driven by a desire to be open and honest in the way we operate with a clear aim to reduce friction in the market and foster excellent relationships with insurers. Damian Parker, our Director of Commercial and Legal Recoveries provides clarity on our approach.

WORKING & LEARNING = FREEDOM & PROGRESSION

Harry has got stuck straight into his new apprenticeship role at EDAM and is loving every minute. Find out how you could benefit from the opportunity to get a qualification and learn on the job.

Matching Market Requirements: Regulatory Compliance

Complying with sector requirements and aligning with our business partners own high standards is an area which requires strong governance as Neil Garvin, EDAM’s Group Legal Counsel explains.

Customers First

EDAMs end-to-end processes define our approach to ensuring that we operate with the highest level of integrity throughout the customers journey. Operations Director, Tanya Power explains why we are able to deliver market leading customer satisfaction whilst only ever providing service to those clients who have a genuine, evidenced need.

Fraud: Winning the Battle

Fraud has been a high agenda item for many years and something which has tarnished the reputation of many credit hire organisations because of the sophisticated methods used by perpetrators. As a business we have zero tolerance to fraud and have put significant effort into ensuring we only ever deal with partners who present legitimate claims.

What's the Value in Values?

Having recently joined the business I’ve been getting to know how it ticks and what has been really refreshing for me is the way our people wholeheartedly live the business’ values. Quite often in an organisation values are used as a ‘smoke and mirrors’ exercise for marketing purposes, but I have learnt over the last few months how they are truly embedded in the DNA of how we operate.

Simon Gallimore appointed as EDAM Group CEO to spearhead next stage of growth

As the UK’s market leading service provider of credit hire and post-accident services, we are pleased to announce that Simon Gallimore has been appointed as CEO. Simon joins from AIG UK where for the past 10 years he served as the UK Head of Liabilities and Motor Claims and over the past 15 months he served as the Interim Head of Claims for the UK.

Technology that can save the day

Technology has progressed leaps and bounds over the last decade in so many different ways. Some things we literally can’t live without. But there’s one that is not often spoken about which assists in road traffic accidents and vehicle theft.

A Bold New World

A EDAM we are getting our people safely back to the office and keeping their mental health at the forefront of our decision making.

Teamwork Makes the Dream Work

With teamwork being a critical part of success within a business, EDAM Group believe that there are multiple benefits for team members too.

Supporting others. Supporting mind, body and soul.

There are four important benefits that you can gain by involving yourself in charity work and volunteering.

Keeping Our Finger on the Pulse

Understanding our customers is central to everything that we do and supports our relentless efforts to improve their experience through every touchpoint of their journey.

Out and About on Two Wheels

There has never been a more important time to be fit and healthy, and thankfully our government is allowing us to take exercise once a day to ensure the well-being of the nation during this challenging time. Cycling is one way to get some physical exercise, but did you know the many benefits it can bring?

Tips for Working from Home

Working at home is a new challenge that many of us are facing as we work our way through this unprecedented situation. Many of us will have done the odd day WFH, but not ever had to deal with days and weeks of a totally new way of working. A few tips here to help you along the way, some you may have heard before but give it a read, you never know you mind find a little nugget of gold that adds to the info you already have on this much debated and discussed subject!

Business Statement - Covid 19

11 Reasons Why You Should Work for EDAM Group

World Class Service

We often refer to ourselves as the UKs Market Leading Service Provider so we thought we’d try and put this into a little bit of perspective for you.

While customers across the country have been preparing for the festive break, we have been ramping up our commitment to charity causes.

We have appointed two senior members to our team to help with our strategic development.

Awards Successes 2019

It has been another hugely successful year on the business front here at the EDAM Group and that hasn’t gone unnoticed on the national awards scene.

EDAM Group launches industry-first staff wellbeing initiative

We are the UK’s specialist provider of credit hire and post-accident services, and we have launched an industry-first wellbeing initiative to encourage better mental health among our team.

Our valeter Sam shares his tips and tricks on how to valet a car like an EDAM pro.

Manchester City of Trees

This week we sent a group of nine employees to plant trees in the local area as part of our alliance with the Manchester City of Trees.

Claims Tech Conference 2019

We had a great afternoon on Thursday gaining valuable insight into the current situation and the future for technology in claims.

EDAM Group comes out on top at UK Customer Service Excellence Awards

Following on from what has been a positive year here at EDAM, we have been rewarded for our outstanding commitment to customer service.

EDAM Group achieves Sunday Times BDO Profit Track 100 listing

EDAM Group has been ranked at number 50 in the Sunday Times BDO Profit Track 100

EDAM Group launches new wellbeing initiative as part of Learning At Work Week

We have launched our company-wide ‘Minding EDAM’ wellbeing initiative to encourage better mental health among our team.

EDAM celebrates 12-month partnership with John Clark Motor Group

Here at EDAM Group, we are celebrating a milestone as we have worked in partnership with Scottish car dealer, John Clark Motor Group for 12 months.

New year, new look for EDAM Group!

EDAM Group named in Sunday Times 100 Best Companies

EDAM Group Takes Silver At Training Journal Awards

Creating business leaders of the future with new development initiative

Insight

Internal Account Exec Interview

An exciting opportunity has just become available at EDAM Group. We are expanding the team and looking for a candidate to fill the Internal Account Executive position.

EDAM Group Shines With Two Star Accreditation From Best Companies

Here at Edam Group, we have once again been recognised for our continued commitment to people, with a stellar two star accreditation from Best Companies.

EDAM Group launches Claims Academy to support growth

After what has been another successful year here at Edam Group, we have launched a Claims Academy to coincide with the exceptional level of growth across the company. Focussing on developing the skills of new recruits in the operations department, the Claims Academy will ensure they can fit seamlessly into our team once their training programme has been completed.

EDAM Group expands network coverage with new vehicle depot in Falkirk

In order to support the exceptional level of growth here at Edam Group, we have now opened a new vehicle depot in Falkirk to strengthen our national network coverage.

EDAM Group wins gold at UK Customer Experience Awards

Here at Edam Group, we are proud to announce that our continued commitment to customer service has been rewarded, with a category win at the 2018 UK Customer Experience Awards. Thanks to the efforts of all those involved to shape the business around a commitment to excellent customer service, we were the overall winner in the ‘Best Customer Experience Training – Programme/Project’ category.

Introducing our 2020 Vision for smarter ways of working

Here at EDAM Group, we have put in place a plan for our team to adapt the way they work for a prioritised, co-ordinated and aligned approach. The new ‘2020 Vision’ aims to enhance our culture, deliver a more efficient service, and to improve the business partner and customer experience.