Awards Successes 2019

Throughout the year our endeavor to produce the best customer service experience, to be a fantastic business partner, and just be a great company in general has seen us win a number of awards.

We started the year with a bang back in February, bagging the SILVER award for ‘Best Customer Experience Training’ at the UK Employee Experience Awards.

EDAM Group Awards

EDAM Group Awards

Then in April we followed it up by WINNING the ‘Customer Feedback Strategy’ category at the UK Customer Service Excellence Awards and also received a Highly Commended for ‘Investment in Company Culture’.

The awards didn’t end there – October saw us take home the SILVER award at the UK Customer Experience Awards for ‘Customer Experience Training’ and then we scored a brace in November, picking up the GOLD award for ‘Business Change or Transformation’ at the UK Business Awards, and gaining recognition locally WINNING the MEN ‘Business of the Year Award 2019’. WOW!

While we didn’t win at the Lloyds Bank National Business Awards, we were proud to be shortlisted in two categories; the ‘Scale Up Business of the Year’ and ‘Customer Centric Organisation’ – an amazing achieving considering the vast number of entrants – 1100 in total!

We were equally honoured to be shortlisted for ‘Business Partner of the Year’ at the Insurance Times Awards as this gave us a great deal of visibility in a sector which is integral to our business.

We would like to take this opportunity to thank you all of our team for their hard work this year as these achievements would not be possible without their support.

Recent Articles
Openness & Honesty: The Way Forward
EDAM are driven by a desire to be open and honest in the way we operate with a clear aim to reduce friction in the market and foster excellent relationships with insurers. Damian Parker, our Director of Commercial & Legal Recoveries provides clarity on our approach.
Read More
WORKING & LEARNING = FREEDOM & PROGRESSION
Harry has got stuck straight into his new apprenticeship role at EDAM and is loving every minute. Find out how you could benefit from the opportunity to get a qualification and learn on the job.
Read More
Matching Market Requirements: Regulatory Compliance
Complying with sector requirements and aligning with our business partners own high standards is an area which requires strong governance as Neil Garvin, EDAM’s Group Legal Counsel explains.
Read More