Claims
Conversion
Handler -
Sunderland
Company: EDAM Group
Location: Sunderland
Salary: £20,000 - £23,000
Who are we

Assisting clients nationwide involved in road traffic accidents, EDAM Group provides a comprehensive range of in-house post-accident services, outsourced claims management, repair management, legal services and replacement vehicles. We are a group of companies established in 2001 working towards and guaranteeing the same goal, comprehensive first-class service delivery. We are also proud to be recognised as a Sunday Times TOP 100 companies to work for 2019 & 2020.

Overview of Role

Assess new accident referrals from business partners to ascertain whether they are fault or non-fault, and assist customers by providing our clients with exceptional customer service at all times.

Key tasks
  • Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with SLAs and agreed standards.
  • Handling calls quickly and efficiently with clients, customers and insurers to discuss, record and progress cases, politely and professionally
  • You’ll also need to ensure data is processed accurately.
  • Timely resolution of queries to ensure customer satisfaction
  • Promoting our products and services
  • Completing any administration,
  • Working efficiently and proactively to achieve your targets and progress your caseload.
What you can bring to the role
  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Excellent time management and good prioritising skills required
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative
Role specific Knowledge
  • ABI GTA
  • MIB
  • FCA
  • Knowledge of our business Partners
  • Knowledge of Motor Insurance and liability
  • How to determine if a vehicle is RW or UNRW
  • Services offered by EasiDrive
Apply Now

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    Our Culture
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    EDAM Group is a great place to work. We recognise that without our great teams we cannot achieve all the ambitions we have as a business. That’s why we’ve created an inspiring environment with state-of-the-art facilities and have made our people absolutely central to everything we do.
    Rewards & Benefits
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    Here at EDAM Group, we know how important it is to look after our people. That’s why we have an incredible benefits package, ranging from football tickets to personal-grooming treatments for all members of staff.
    Our Values
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    As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.