Engineer Liaison
Company: EDAM Group
Location: Manchester, M22
Salary: £18,500 - £19,500

Overview of Role: 

As Engineer Liaison Officer you’ll be part of the Engineering team that manage the companies VRN (Vehicle Repair Network) which will include requesting vehicle inspections and manage the incoming engineer’s reports.

 

Key tasks will include:

  • Building good strong relationships with engineers and body shops to ensure that tasks can be carried out efficiently and effectively.
  • Resolve any repair queries by speaking to both engineers and body shops.
  • Liaise with clients to ensure a suitable inspection time can be agreed that is within the timescales of the ABI / GTA.
  • Arrange vehicle repairs via the repair network and ensure that repair instructions and authorities are sent within agreed timescales.
  • Instruct the repair network to complete the uplift of the client’s vehicle within the agreed SLA’s
  • Ensure any total loss reports are disclosed to TPI within ABI guidelines
  • Managing diaries to effectively progress claims
  • Ensure information is captured accurately
  • Ensure all admin is completed before a claim is passed to the claims handler.
  • Review and distribute garage estimates received via email and Audatex
  • Identify potential risks to the business

What you can bring to the role:       

  • Up to date knowledge of all Microsoft packages
  • Confident and approachable with a positive outlook and attitude to work
  • Ability to work under own guidance and as part of a team
  • High levels of accuracy and attention to detail.
  • Excellent organisation and administrative skills

 

 

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    Our Culture
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    EDAM Group is a great place to work. We recognise that without our great teams we cannot achieve all the ambitions we have as a business. That’s why we’ve created an inspiring environment with state-of-the-art facilities and have made our people absolutely central to everything we do.
    Rewards & Benefits
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    Here at EDAM Group, we know how important it is to look after our people. That’s why we have an incredible benefits package, ranging from football tickets to personal-grooming treatments for all members of staff.
    Our Values
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    As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.