On Hire Handler - Sunderland
Company: EDAM Group
Location: SR5 3JJ
Salary: £18,000 - £21,000

Overview of Role:
As On Hire Handler reporting to our Technical Services Team Leader your overall responsibility will be be to monitor hire throughout the period of repairs or until we recover PAV in order to ensure full recovery of hire charges


Key tasks will include:

  • Ensure that Clients and Business Partners are kept updated on all claims.
  • Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA’s and to the timescales laid out within the ABI GTA.
  • Full file review to ensure recoverability at point case is allocated.
  • Provide a first class service to the client ensuring products and services are explained accurately.
  • Collect, record and maintain accurate data
  • Resolve Third Party telephone and written queries according to standard procedures and within agreed timescales.
  • Support and promote all company products and services to meet business targets.
  • On-hire reviews to ensure recoverability of ongoing hire charge
  • Complete necessary administration, e.g. productivity, case notes etc. to ensure up to date records available
  • Complete in-depth liability reviews where needed to ensure the best outcome agreed for Easi Drive and our client


What you can bring to the role:

  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Ability to deliver a high quality experience for your customers by phone, letter or email providing accurate and correct advice
  • High level of attention to detail
  • Ability to work as part of a team and using your own initiative
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    Our Culture
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    EDAM Group is a great place to work. We recognise that without our great teams we cannot achieve all the ambitions we have as a business. That’s why we’ve created an inspiring environment with state-of-the-art facilities and have made our people absolutely central to everything we do.
    Rewards & Benefits
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    Here at EDAM Group, we know how important it is to look after our people. That’s why we have an incredible benefits package, ranging from football tickets to personal-grooming treatments for all members of staff.
    Our Values
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    As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.