Recovery Negotiator
Company: EDAM Group
Location: Manchester, M22
Salary: £20,000 - £25,000

Overview of Role:

As Recovery Negotiator reporting to our Recovery Manager your overall responsibility will be to proactively manage a caseload of claims to recover debt from third party insurance companies.

Key tasks will include:

  • Ensuring clients’ claims are dealt with swiftly and professionally and making sure you achieve individual and collective targets
  • Apply great attention to detail to updating records with accurate clear notes of discussions, next steps and time frames.
  • Looking into the investigation of causes of non-payment delays and their prompt resolution will be key, together with:
  • Producing a chronology of events if a hire period is disputed, liaising with insurers and repairers when necessary
  • The escalation of files to litigation, ensuring the correct procedure is followed and evidence is enclosed.

What you can bring to the role:

  • A proven track record within a fast-paced, target-driven environment, underpinned by experience of liability, fraud and indemnity.
  • Excellent knowledge of the ABI GTA and credit hire case law, you’re assertive and persuasive with first-class negotiation and all-round communication skills
  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Excellent time management and good prioritising skills required
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative


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    Our Culture
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    EDAM Group is a great place to work. We recognise that without our great teams we cannot achieve all the ambitions we have as a business. That’s why we’ve created an inspiring environment with state-of-the-art facilities and have made our people absolutely central to everything we do.
    Rewards & Benefits
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    Here at EDAM Group, we know how important it is to look after our people. That’s why we have an incredible benefits package, ranging from football tickets to personal-grooming treatments for all members of staff.
    Our Values
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    As a business we are proactive, flexible and agile, with an emphasis on delivering great service to our partners and to drivers involved in a motor-vehicle accident. Our team plays an essential role in making this happen, so we invest a great deal to help them gain all the skills they need to do a great job.