Join the team and

 make a difference.  

At EDAM we work hard to ensure our people are happy and have the best opportunities to GROW. To see our list of current vacancies please scroll down.

Employee

 benefits

How will you make a difference?

As a Recoveries Negotiator reporting to our Recoveries Team Leader, your overall responsibility will be to proactively manage a caseload of claims to recover debt from insurers. It’s an exciting and fast-paced role within a supportive team environment with ongoing training and development.

 

Core Role Objectives:

  • Managing workload in line with service levels, achieving maximum recovery possible
  • Ensuring clients’ claims are dealt with professionally and clients kept updated
  • Proactively pursuing insurers to recover debt and negotiate where needed
  • Investigating reasons where insurers challenge payment
  • Producing professionally written correspondence to strengthen negotiating position
  • Complying with timescales in passing claims to Solicitors where required
  • Liaising with external solicitors who act on behalf of an injured claimant

 

How will you make it happen?

  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to pressure and change
  • Communicating & Influencing
  • Building and managing relationship
  • Knowledge of credit hire law and ABI GTA desirable, however training will be provided.
 
£24,000 – £25,500 (depending on experience)
How will you make a difference?
Reporting into the Litigation Team Leader, you will be the first point of contact for potential clients who have been involved in a road traffic accident, and who have received a hire vehicle.

You will be required to make contact with clients and sign them up to in order to represent them in relation to these losses. You will also be required to obtain any outstanding documentation from various stakeholders in relation to the claim that would be required to commence legal proceedings.

You will also be responsible for issuing court proceedings for the outstanding losses in relation to the accident for the client and EDAM. Full training to be provided.

 

What will you be accountable for?

  • Assessing the case.
  • Contacting potential clients by telephone to obtain full details of the accident circumstances.
  • Obtaining a detailed account regarding the use of the hire vehicle and their understanding of this.
  • Obtaining bank/credit card statements.
  • Obtaining basic hire rates evidence.
  • Reviewing offers and negotiating with a view settling with insurers and solicitors.
  • Making enquiries regarding the client’s financial status at the time of the accident.
  • Managing the claim from initial qualification to the commencement of legal proceedings.
  • Making initial contact with clients after escalation to litigation.
  • Making contact with other associated parties to the claim e.g. Clients own insurers.
  • Preparing files for litigation so that court proceedings can be commenced.
  • Managing a banking portal.

How will you make it happen?

  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to Pressure and Change
  • Communicating and Influencing
  • Building and Managing Relationships
 
How will you make a difference?

As the valeter and driver, you’ll be part of the depot team that arrange the delivery and collection of our vehicles to and from our clients. You will operate across a number of key roles within the team, helping with the day to day running of the department, assisting in managing the company’s fleet of vehicles which will include scheduled vehicle maintenance, the checking in and checking out of vehicles and also providing support within the valet bay. You’ll provide crucial cover for roles in the team both in the office and the valet bay.

What will you be accountable for?

  • Assisting with logistical planning of vehicle delivery and collection
  • Discussing vehicle requirements with clients
  • Damage appraisal of vehicles collected from clients
  • Reporting of vehicle service & maintenance requirements
  • Pre-sale vehicle appraisals
  • Input of vehicle information to our systems to ‘on / off hire’ vehicles
  • Deliver high quality car maintenance and cleaning support
  • Carry out some fleet and vehicle-based office responsibilities
  • Delivery & Collection of vehicles to clients & repairing garages / service centres

How will you make it happen?

  • Up to date knowledge of Microsoft programmes

  • Full Driving License

  • Confident and approachable with a positive outlook and attitude to work

  • Ability to work under own guidance and as part of a team

  • Excellent organisation skills

£22,800
£24,000 – £26,000
How will you make a difference?

As the Depot Assistant you’ll be part of the Transport team that arrange the delivery and collection of our vehicles to and from our clients. You will operate across a number of key roles within the team, helping with the day to day running of the department, assisting in managing the company’s fleet of vehicles which will include scheduled vehicle maintenance, the checking in and checking out of vehicles and also providing support within the valet bay. You’ll provide crucial cover for roles in the team both in the office and the valet bay.

What will you be accountable for?

  • Assisting with logistical planning of vehicle delivery and collection
  • Allocation of suitable vehicles for hire and drivers to deliver and collect
  • Discussing vehicle requirements with clients
  • Damage appraisal of vehicles collected from clients
  • Identify when vehicles require service or maintenance and make arrangements with appropriate vendors
  • Pre-sale vehicle appraisals
  • Input of vehicle information to our systems to ‘on / off hire’ vehicles
  • Cover for valet team if required
  • Carry out some fleet and vehicle-based office responsibilities
  • Delivery & Collection of vehicles to clients & repairing garages / service centres

How will you make it happen?

  • Up to date knowledge of Microsoft programmes
  • Full Driving License
  • Confident and approachable with a positive outlook and attitude to work
  • Ability to work under own guidance and as part of a team
  • Excellent organisation skills
How will you make a difference?

Reporting into Litigation team leader, the role of Credit Hire Litigator will be responsible for recovering uninsured losses from third party insurers including credit hire/credit repair

What will you be accountable for?

  • The efficient risk assessment of liability and quantum issues
  • Client care skills to include liaising with client’s to obtain necessary instructions in relation to any allegations of liability, fraud, causation or quantum and to effectively manage client expectations
  • Discussing clients financial situations in detail with them
  • Make relevant intel enquiries on cases where causation/fraud has been raised as an issue
  • Collating special damage and to obtain documents in support
  • Pro-actively manage a minimum number of 120 files
  • Maintain good professional working relationships both internally and externally
  • Deliver a quality service
  • First time resolution of customers queries – to reduce calls escalate

How will you make it happen?

  • Strong litigation skills
  • Handling files from inception to completion, including trial
  • Conducting case management conferences
  • Preparing applications
  • Reviews and risk assessments
  • Attending conferences with both clients and counsel (if necessary)
  • Knowledge of the civil court procedures and relevant case laws relevant to credit hire
  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to Pressure and Change
  • Communicating and Influencing
  • Building and Managing Relationships
  • Stakeholder Focus
  • Research and Analysis
  • Strategic Thinking

How to apply:

To apply for any of the positions please fill out the form or email careers@edamgroup.co.uk

careers@edamgroup.co.uk