Join the team and

 make a difference.  

At EDAM we work hard to ensure our people are happy and have the best opportunities to GROW. To see our list of current vacancies please scroll down.

Employee

 benefits

How will you make a difference?

You will be responsible for providing effective legal support and services within our Garvin’s Litigation Team. You will promote a high level of customer service and support for the Litigation Executives / Solicitors. This is an exciting opportunity to start your career in law, with our full commitment to support your ambition to become a full litigator. 

 

What is the Litigation Assistant accountable for?

  • Assisting in the preparation of court documents
  • Instructing barristers for upcoming court hearings and updating clients on their cases where required
  • Client care skills to include liaising with client’s to obtain necessary instructions in relation to any allegations of liability, fraud, causation or quantum and to effectively manage client expectations
  • Discussing clients financial situations in detail with them
  • Make relevant intel enquiries on cases where causation/fraud has been raised as an issue
  • Collating special damage and to obtain documents in support
  • Pro-actively manage a minimum number of 120 files
  • Maintain good professional working relationships both internally and externally
  • Deliver a quality service
  • First time resolution of customers queries – to reduce calls escalate
 

How will you make it happen?

  • Exceptional communication and organisational skills
  • Ability to work in a fast paced, high pressured at times, environment
  • Excellent time management and good prioritising skills
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative
How will you make a difference?

Our Claims Handlers assist customers who have been involved in a non-fault accident, by always providing our clients with exceptional customer service.

We have opportunities in our Operations team assessing new accident referrals from business partners to ascertain whether we can provide services, in addition to this we also monitor the claim throughout the period of repairs or until we recover the customers total loss value in order to ensure full recovery of hire charges.

Core Role Objectives:

  • Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with agreed standards.
  • Handling calls quickly and efficiently with customers and insurers to discuss, record and progress cases, politely and professionally
  • You’ll also need to ensure data is processed accurately
  • Timely resolution of queries to ensure customer satisfaction
  • Promoting our products and services
  • Completing any administration
  • Working efficiently and proactively to achieve your targets and progress your caseload
  • Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA’s and to the timescales laid out within the ABI GTA

 

How will you make it happen?

  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Excellent time management and good prioritising skills required
  • Experience of using Microsoft Office
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative
  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to Pressure and Change
  • Communicating and Influencing
  • Building and Managing Relationships

 

 

How will you make a difference?

As a Recoveries Negotiator reporting to our Recoveries Team Leader, your overall responsibility will be to proactively manage a caseload of claims to recover debt from insurers. It’s an exciting and fast-paced role within a supportive team environment with ongoing training and development.

 

Core Role Objectives:

  • Managing workload in line with service levels, achieving maximum recovery possible
  • Ensuring clients’ claims are dealt with professionally and clients kept updated
  • Proactively pursuing insurers to recover debt and negotiate where needed
  • Investigating reasons where insurers challenge payment
  • Producing professionally written correspondence to strengthen negotiating position
  • Complying with timescales in passing claims to Solicitors where required
  • Liaising with external solicitors who act on behalf of an injured claimant

 

How will you make it happen?

  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to pressure and change
  • Communicating & Influencing
  • Building and managing relationship
  • Knowledge of credit hire law and ABI GTA desirable, however training will be provided.
 
£24,000 – £25,500 (depending on experience)
How will you make a difference?
Reporting into the Litigation Team Leader, you will be the first point of contact for potential clients who have been involved in a road traffic accident, and who have received a hire vehicle.

You will be required to make contact with clients and sign them up to in order to represent them in relation to these losses. You will also be required to obtain any outstanding documentation from various stakeholders in relation to the claim that would be required to commence legal proceedings.

You will also be responsible for issuing court proceedings for the outstanding losses in relation to the accident for the client and EDAM. Full training to be provided.

 

What will you be accountable for?

  • Assessing the case.
  • Contacting potential clients by telephone to obtain full details of the accident circumstances.
  • Obtaining a detailed account regarding the use of the hire vehicle and their understanding of this.
  • Obtaining bank/credit card statements.
  • Obtaining basic hire rates evidence.
  • Reviewing offers and negotiating with a view settling with insurers and solicitors.
  • Making enquiries regarding the client’s financial status at the time of the accident.
  • Managing the claim from initial qualification to the commencement of legal proceedings.
  • Making initial contact with clients after escalation to litigation.
  • Making contact with other associated parties to the claim e.g. Clients own insurers.
  • Preparing files for litigation so that court proceedings can be commenced.
  • Managing a banking portal.

How will you make it happen?

  • Problem Solving
  • Decision Making
  • Planning & Organisation
  • Responding to Pressure and Change
  • Communicating and Influencing
  • Building and Managing Relationships
 
£22,308
How will you make a difference?

As Business Support Administrator you’ll be part of the Business Support team that provides an administration and reception service across all departments. 

 

What will you be accountable for?

  • Inputting new claims received accurately and within agreed timescales
  • Inputting post onto our claims management system that has been received manually, via e-mail or via WhatsApp/mobile phone
  • Provide excellent customer service over the telephone dealing with high volumes of incoming calls and customer facing when providing reception cover front of house
  • You will be required to action a variety of other team and/or individual administration tasks including managing the incoming and outgoing post
  • Identify issues and problem solve in straightforward situations
  • Ensure that regulatory, governance and compliance requirements within the business are me

 

How will you make it happen?

  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Highly resilient and dependable
  • Excellent time management and good prioritising skills required
  • Experience of using Microsoft Office
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative
  •  
£22,308
How will you make a difference?

You will be responsible for providing effective legal support and services within our Garvin’s Litigation Team. You will promote a high level of customer service and support for the Litigation Executives / Solicitors. This is an exciting opportunity to start your career in law, with our full commitment to support your ambition to become a full litigator.

What will you be accountable for?

  • Inputting new claims received accurately and within agreed timescales
  • Inputting post onto our claims management system that has been received manually, via e-mail or via WhatsApp/mobile phone
  • Provide excellent customer service over the telephone dealing with high volumes of incoming calls and customer facing when providing reception cover front of house
  • You will be required to action a variety of other team and/or individual administration tasks including managing the incoming and outgoing post
  • Identify issues and problem solve in straightforward situations
  • Ensure that regulatory, governance and compliance requirements within the business are me

How will you make it happen?

  • Exceptional communication and organisational skills
  • Ability to work in a fast paced high pressured at times environment
  • Highly resilient and dependable
  • Excellent time management and good prioritising skills required
  • Experience of using Microsoft Office
  • Dynamic, results driven outlook
  • Ability to work as part of a team and using your own initiative
  •  

How to apply:

To apply for any of the positions please fill out the form or email careers@edamgroup.co.uk

careers@edamgroup.co.uk